Privacy Policy

Who we are

PC Recovery & Towing provides towing and roadside assistance services in Dublin and surrounding areas.
Our website address is: https://www.towtruckservicedublin.ie/
You can contact us at info@towtruckservicedublin.ie regarding any privacy-related matter.

1. Contact Forms

If you contact us through a contact form or by email, we collect your name, email address, phone number, and any message content.
This information is used solely to respond to your enquiry and provide customer service.

2. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string (hash) created from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public in the context of your comment.

3. Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies will last one year.

We also use necessary cookies to ensure the website functions properly and may use analytics cookies (such as Google Analytics) to understand how visitors use our site. Analytics cookies are anonymized and only used to improve site performance.

You can manage or delete cookies at any time through your browser settings.

4. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, or links). Embedded content behaves in the same way as if you visited the other website.

These external websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the content. We are not responsible for the privacy practices of third-party websites.

Lawful Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data under one or more of the following lawful bases:

• Consent – when you have given clear consent for us to process your data (e.g., contact form submissions).
• Contract – when processing is necessary to provide towing or recovery services you have requested.
• Legal Obligation – when processing is necessary to comply with a legal requirement.
• Legitimate Interests – when processing is necessary for our legitimate interests, such as improving our website or responding to service enquiries.

Who We Share Your Data With

We do not sell, rent, or trade your personal information.
We may share data only with:

• Our web hosting and email service providers, who assist in website operation.
• Trusted IT or marketing providers, only as necessary to maintain the website or manage customer communication.
• Law enforcement authorities, if required by law.

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely so that we can recognize and approve follow-up comments automatically.

For users that register on our website (if any), we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except their username). Website administrators can also see and edit that information.

Emails and contact form submissions are retained for up to 12 months unless a longer retention period is required for legal or accounting purposes.

What Rights You Have Over Your Data

Under GDPR, you have the following rights regarding your personal data:

• Right of access – Request a copy of the personal data we hold about you.
• Right to rectification – Request correction of any inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”) – Request deletion of your data when it is no longer necessary for us to keep it.
• Right to restrict processing – Request limited use of your data in certain circumstances.
• Right to data portability – Request that we transfer your data to another service provider (where technically feasible).
• Right to object – Object to our processing based on legitimate interests.

To exercise any of these rights, please contact us at info@towtruckservicedublin.ie.
We will respond to all valid requests within one month as required by GDPR.

Where Your Data Is Sent

Visitor comments and contact form submissions may be checked through an automated spam detection service.
Some technical services (like hosting) may involve data being processed outside the EU, in which case we ensure appropriate safeguards such as EU Standard Contractual Clauses (SCCs).

Data Security

We take data protection seriously. Our website uses SSL encryption, and all personal data is stored securely with access limited to authorized personnel only.

Contact Information

If you have any privacy-related questions or concerns, please contact:
PC Recovery & Towing
Email: info@towtruckservicedublin.ie

If you are unsatisfied with how we handle your personal data, you have the right to lodge a complaint with the Data Protection Commission (DPC) Ireland – https://www.dataprotection.ie.